STUDENT SATISFACTION ASSESSMENT PROJECT

Students will individually create a student satisfaction assessment tool for a student affairs program, office, or area. You will elect to use either a qualitative (interviews or focus groups) or quantitative methodology (survey) and will be required to develop your own interview protocol or assessment instrument using text guidelines.

NOTE: You must create an original satisfaction assessment tool (i.e., survey) and may NOT use a previously created instrument from another source such as from the internet, organization, university, an article, another student, etc.

ALL studentsmust create this assessment using a technology platform such as a wiki (from wikispaces.com), survey monkey, google docs, etc. Students must also use clear and effective communications in creating their assessment tool in terms of the phrasing of questions, instructions for users, etc.This assessment tool should have a set of clear instructions .

This project includes TWO Components: Students will submit an (1) assessment tool (e.g., survey, interview protocol, etc.), and a (2) PowerPoint presentation on the assessment tool.

Part I: In creating your student satisfaction assessment tool, use the steps below for assessment:

1. Define the Problem (Include Scholarly Article Sources in this section!)

2. Determine the Purpose of Study

3. Determine Where to Get the Information Needed

4. Determine the BEST Assessment Methods

5. Select Who to Study

6. Determine How Data will be Collected

7. Determine What Instruments will be Used

8. Determine Who Should Collect the Data

9. Determine How the Data will be Analyzed

PART II: Create a PowerPoint presentation which addresses each of the following concerning the creation of your group's assessment tool:

1) introduction and statement of the problem,

2) purpose of the study,

3) methods used,

4) personal observations concerning what was learned from the exercise and

5) references.

YOU ARE EXPECTED TO INCLUDE AND CITE AT LEAST THREESCHOLARLY, PEER-REVIEWED JOURNAL ARTICLE REFERENCES AND PROVIDE A REFERENCE LIST.

IN ADDITION TO THE THREE SCHOLARLY ARTICLES, YOU MAY USE COURSE NOTES, THE TEXTBOOK, AND/OR APPROPRIATE WEBSITES.

Each student will create a presentation for the class following the same sections as the report. Groups should have approximately 10-12 power point slides with a maximum of 7 lines of text per slide. Use a font larger than 20 point. Include a slide for references.

Presentations will be scored on content, organization of slides, clarity of presentation, topic coverage, visual appeal, creativity, grammar, professionalism, and formatting adherence.

Please post your presentation on the Discussion Board under the appropriate assignment title AND submit through the assignment link in the learning module.

Note: You will not actually be administering this assessment tool.