Stu Johnson, CEO of Johnson, Inc., attended a seminar on quality management principles. Which of the following is NOT something he is likely to have learned at that seminar? (choose one and explain your answer)

1. Some aspects of quality are difficult to measure because they depend on customer’s judgments.

2. Quality is primarily the responsibility of operations management.

3. Quality results from design as well as operations and delivery.

4. Continuous improvement is critical to the success of an organization.

5. He is likely to have learned all of these things.