Step 1: Write a memo to the staff of all 3 of Kyosha Valley's locations and include the following information:

1. Explain the uniform policy.
2. Explain the expectations of staff with regard to teamwork in keeping the office and bathrooms clean during the day and in between janitorial visits.
3. Explain the notification procedure for complaints by staff and patients. This should culminate in the information coming to you to handle.
4. Explain procedures and resources available for assisting patients who use English as a second language, are hearing impaired, sight impaired, or who have any other type of physical or diversity related disposition that should be addressed to provide quality care to that patient.