Step 1: Prepare your notes for completing the first post.

Consider the services and products that you have used in the last few days or weeks.

Services might include movies you attended, a car service that you had done, a personal care experience such as a haircut or manicure, a lecture that you attended, a bar you visited, etc

Products might include health and beauty, clothing, sport equipment, etc.

Choose two of the services and two of the products on your list.

One should be an example of a service and of a product that you received that you were happy with and had a positive experience.

The other should be an example of a service and of a product that you received that you were unhappy with and had negative experience.

Note that you should now have narrowed your list down to four total purchasing experiences: one good product experience, one bad, one good service experience, and one bad.

For each of the selected services and product that you chose, analyze why it was a positive experience or why it was a negative experience.

Compare and contrast the positive product experience with the positive service experience.

Compare and contrast the negative product experience with the negative service experience.

What kinds of conclusions can you draw?

Step 2: Write your post.

Based on your analysis above, write your first post.

In addition to answering the questions in Step 1, explain the key characteristics of services in the market.

Explain the process of quality problem identification for the bad experiences.