Ask Question, Ask an Expert

+61-413 786 465

info@mywordsolution.com

Ask Operation Management Expert

Stella Liebeck, an elderly grandmother, received third degree burns when she spilled coffee purchased at a McDonald's drive-thru. At trial, experts testified that McDonald's coffee was too hot to be consumed at the point of purchase, was hotter than any other restaurant's coffee or coffee brewed at home, and was so hot that third-degree burns would result within three to five seconds of coming into contact with the skin. McDonald's also conceded that the coffee was brewed extremely hot for commercial (profit) reasons, because most customers wanted their coffee to be hot throughout thier commute. After finding the company liable, the jury awarded Mrs. Liebeck two day's worth of coffee sales at McDonald's, an amount equivalent to $2.7 million, in punative damages. The award, although reduced to much less than that, set off a firestorm of criticism that has not died down to this day. Do you believe that it's possible for coffee to be unreasonably dangerous?

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M91909034

Have any Question?


Related Questions in Operation Management

A identify the major types of advertisingb discuss the

A. Identify the major types of advertising. B. Discuss the creative decisions in developing an advertising campaign. C. Define and state the objectives of sales promotion and the tools used to achieve them.

1 compare and contrast the ms-drg and apr-drg systems what

1. Compare and contrast the MS-DRG and APR-DRG systems. What inferences can you draw from the information you uncovered on these two payment systems in the context of paying for performance? 2. Compare the amazon, eBay, ...

Madison and shea work for led advertising a regional

Madison and Shea work for LED Advertising, a regional advertising and marketing firm. They are account representatives who both joined the firm two years ago after completing their MBAs. When they were hired, each woman ...

According to porter faced with pressures to gain market

According to Porter faced with pressures to gain market share or enamored with innovation for its own sake, managers can spark new kinds of competition that no incumbent can win. Consequently , smart strategists focus up ...

Attached is the pdf to analyzestep 1 log into the capsim

Attached is the pdf to analyze. Step 1: Log into the Capsim Core simulation by clicking on the "Capsim.com" link on the "Course Resources" page. Step 2: Create a new PowerPoint presentation file with 10 slides, including ...

Assignmentculture drives quality-if an organization does

Assignment Culture drives quality-if an organization does not have a culture in which they hold themselves and others accountable, it is probable that it will not achieve and sustain high-level quality outcomes. Patient ...

1 in what mature industry did the entrepreneurial firm

1. In what mature industry did the entrepreneurial firm Method manage to change the rules and create success via sustainable strategies and design? Home furnishings Garden products Consumer packaged goods Transportation ...

1 why do you think the strike was so damaging to hostess

1. Why do you think the strike was so damaging to Hostess? Why was Hostess struggling prior to the strike and do you believe the union or management is more responsible for the downfall of the company? 2. Online library ...

You have been tasked with figuring out what the optimal

You have been tasked with figuring out what the optimal percentage of understock is during lead time. Your boss is still miffed about stocking out 50%. You have figured out the following data: The cost of your product is ...

Project management analytics exercisethis is an example of

Project Management Analytics Exercise This is an example of a construction project. The construction for a large corporate building must be started by February 19th and completed by the end of the year. The legal contrac ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Why might a bank avoid the use of interest rate swaps even

Why might a bank avoid the use of interest rate swaps, even when the institution is exposed to significant interest rate

Describe the difference between zero coupon bonds and

Describe the difference between zero coupon bonds and coupon bonds. Under what conditions will a coupon bond sell at a p

Compute the present value of an annuity of 880 per year

Compute the present value of an annuity of $ 880 per year for 16 years, given a discount rate of 6 percent per annum. As

Compute the present value of an 1150 payment made in ten

Compute the present value of an $1,150 payment made in ten years when the discount rate is 12 percent. (Do not round int

Compute the present value of an annuity of 699 per year

Compute the present value of an annuity of $ 699 per year for 19 years, given a discount rate of 6 percent per annum. As