Specifications

You must:
- participate in a guidance session role-play
- submit an action plan.

Your assessor will be looking for evidence of your ability to:
- provide leadership through your own behaviour, including:
     o professional conduct that promotes trust with internal and external contacts
     o adjusting own interpersonal communication style to meet the organisation's cultural diversity and ethical environment
- develop and/or implement processes and systems to manage difficulties, including:
     o identifying and resolving conflicts and other difficulties according to organisational policies and procedures
     o planning how to address difficulties
     o providing guidance, counselling and support to assist co-workers in resolving their work difficulties.
- explain and discuss procedures for conflict resolution
- discuss relevant legislation
- interact with others through:
     o adapting your personal communication style to model behaviour and build trust and positive working relationships
     o playing a lead role in situations requiring effective collaboration
. get the work done through:
     o taking responsibility for planning in collaboration with others
     o developing action plans
- demonstrate writing skills through preparing action plans that incorporate appropriate vocabulary, grammatical structure and conventions.

Adjustment for distance-based learners
- No changes to the assessment procedure or specification are required.
- The role-play may be conducted via video or teleconferencing.