(Answered) Sonya the manager of a restaurant has just hired three

Management Studies

Sonya, the manager of a restaurant, has just hired three servers. As part of their training program, she wants them to first learn by watching another, current server act out his job. Based on what you know about social learning theory, Sonya should

1. Emphasize that the three servers should not ask questions of the server acting as the model.

2. Skip quizzing the new servers to see what they learned from the server acting as the model.

3. Have the three new servers crowd around the server acting as the model at the same time.

4. Make sure the server acting as a model emphasizes the large tips given for attentive service.

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