One of the issues in this solution refers to the employee who is reluctant to shift to new way of doing things. Joan is the accountant who opposes introduction of new financial control system. For 15 years she has worked with old, manual system. Now firm is starting a new, computer based system. Problem is how to change Joan's attitude about new system.

Other issues describeed by this solution are:

a.) some people think that perception is a more significant explanation of behavior than is reality. Describe why this assumption is about perception made?,

b.) Ethnic diversity as important factor,

c.) discussion on how could equity theory be utilized to describe ethical problems with pay or compensations programs, and

d.) the significance for manager to understand motivation level of subordinates.