Social expressivity means: a. ability to speak flawlessly and engage others in social interaction b. general knowledge of social norms c. skill at self-presentation and at playing various social roles d. the capacity to handle people effectively in difficult social situations == The principles of ethical behavior include each of the following, except: a. predilection b. persistence c. pride d. perspective == One way of dealing with criticism that you think is unfair is: a. to point out to the critic that nobody is perfect b. to demonstrate to the critic that you are aware of his/her failings c. to write a letter to senior management explaining to them the real situation d. acknowledge the critics point of view without acquiescing to it == To motivate his/her team members, a manager working with a matrixed group may do each of the following except: a. making the team more tangible b. implementing some kind of reward system c. developing a good 'personal touch' d. giving team members promotions == Characteristics of a good negotiator include each of the following characteristics except: a. a desire to gain as much as possible by reducing the gains of the opposing side b. the capacity to persuade others to do what he/she wants c. flexibility to adopt to new developments and opportunities d. ability to think creatively == Which of the following is not a characteristic of today's business environment? a. Stability b. Shortened product life-cycle c. Organizational flattening d. Outsourcing == Message competition is an example of: a. how competition among firms can disrupt communication flows b. communication barriers within an organization c. lack of etiquette in communication d. unorganized flow of messages from external sources into an organization