How can Jenny apply the four-step control process for problem of 'swapping out' hours?

Jenny noticed what appeared to be a discrepancy in the time sheet on one of the customer associates. When she asked the location manager about this, she learned that the crew supervisor had allowed the associate to 'swap out' work hours against the next time period.

Jenny did not like this practice and immediately viewed this as a control issue. After checking the employee handbook which had been in effect since she and Jack were actively managing the single location, she discovered that this practice was not covered. She also realized that many of the duties that employees were expected to do and were in fact, evaluated on were also not clearly addressed.

After reading the scenario above (Bureaucratic Control Systems)

1. How can Jenny apply the four-step control process outlined in the text to address the problem of 'swapping out' hours?