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Shop is located in a small college town. Virtually all of its phone delivery orders are in the evening, between 5:00 PM and 1:00 AM, so the shop has a delivery person for that time period. It receives an average of about 3 orders per hour (Poisson distributed). However, because of the different distances the delivery person must travel, the service time is undefined, with a mean of 15 minutes and a standard deviation of 6 minutes. Compute L, Lq, W, and Wq.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M91630502

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