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A Baby Boomer student went to purchase a USB drive. She had no knowledge how it worked or what it was. When she asked store clerk, a Millennial, how to find her data from her computer to USB drive, he looked at her like she was from Mars. And, to top it off, NO directions come with USB drive. She eventually called a friend and talked to friend's teen, who described it all to her.

This is an instance of one of the communication gaps between people in dissimilar generations. It sounds like the guy who sold the flash drive really had no knowledge how to communicate with someone who didn’t know that necessary piece of information. How could he talk with someone who didn't know that?

Share with us your instances of generation gap or other diversity related miscommunication. What occurred and how did you solve it? What position did communication play? How could you employ the communication model in lecture to enhance communication in a similar condition?

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