Share something about yourself with your classmates as a means of introduction to this course. Operations management is the science and art of ensuring that goods and services are created and delivered successfully to customers. Write and post a short message below, including the following:

Choose one of the following scenarios and post your response to the discussion forum below:

1- Describe a customer experience you have personally encountered where the good or service or both were unsatisfactory (for example, defective product, errors, mistakes, poor service, service upsets, and so on). How might the organization have handled it better and how could operations management have helped?

2- Describe a customer experience you have personally encountered where the good or service or both were satisfactory (for example, the product/service far exceeded your expectations, customer service was exceptional, and so on). What did the organization do to provide such a satisfactory experience and how does operations management help achieve that level of customer satisfaction?