Shannon is a juvenile probation officer with the Department of Juvenile Justice. Recently, she covered her coworker, Janet's client load, while Janet was on vacation.

Shannon met with several of Janet's clients. After meeting with clients, she discovered a pattern in which the clients would report that they have not seen Janet in 2 to 3 months.

However, the case files reflected face-to-face contact with all of her clients, despite what her clients stated. When Shannon investigated further, she found that the client notes were all at the same day and time, which is unlikely.

Further, several of Janet's clients needed referrals for counseling, but Janet never completed them and has not followed up to ensure her clients are receiving the necessary services.

Janet is a close friend of Shannon. Shannon does not want to get Janet in trouble but realizes something must be done.

Answer, in a 75- to 100-word response, each of the following questions:

1. What are the ethical issues involved in the scenario?

2. What client rights are involved in the scenario?

3. What, if any, client rights were violated?

4. How you would use the ethical decision-making model to address or resolve the situation?