Service Operations Management

ASSIGNMENT INTRODUCTION

You were part of a group who presented your finding on a case study relating to an issue in your sector of study. You will need to write a reflective account of your approach and attitude to the presentation task.

ASSIGNMENT TASK

Write a reflection focused on the following questions.

Task 1

• Assess the impact of the team's attitude towards group work.

Task 2

• Evaluate the impact of individual's capabilities and competences towards group work.

(Note: Please note that you will need to discuss Tuckman and Jensen's theory on team development for task1 and Belbin's theory relating to team roles for task 2.)

Task 3

• Make recommendations for improving your groups' effectiveness. Presentation and referencing.

ASSESSMENT CRITERIA

• It is expected that you will use a wide range of relevant theories and online resources provided and research from various academic sources to support the points, arguments and recommendations you make in this assignment.
• The word limit for this assignment is 1500 words. This word limit does not include the executive summary, tables, diagrams, appendices or references.
• You are expected to keep within the word limit.
• Your assignment should be written as a report, using an appropriate writing style and vocabulary. Please follow the recommended format for an academic report:

- Table of Contents

- Introduction

- Main body

- Conclusions

- References list