Service/ Manufacturing process design is based on a considerable number of different variables and shows, in essence, a number of trade-offs. Lying on the nature of the business, the nature of the product, and the nature of the market place, the selected process design will obviously be different.

A) By taking as illustration an organization or a product from an industry that you are familiar with, critically show the main factors that influence the selection of a manufacturing/service process design.

B) How do you see the main principles of project management aiding the operations manager/manageress in introducing modify to the process/system?