Section 1:

Complete the assigned readings and conduct your own research (using the internet or the Kaplan Library) to identify an organisation for analysis for your business process change document.

1. A contents page for your report.

2. A brief introduction that outlines the purpose of the report.

3. Provide the name of the organisation you have selected, describe the organisation's size and summarise the primary mission of the organisation. Do not simply copy from the organisation's web site or annual report.

4. From your research of the organisation, identify a single business process change that the organisation may need to (or could) contemplate and undertake in the coming year. This change may be necessitated in response to new technologies, internal re-structuring, a benchmarking exercise, economic issues or changes in the marketplace/ industry.

5. Using the Capability Maturing Model (CMM) briefly outline what changes will need to be undertaken at each of the five stages.

6. Evaluate Porters three-phase process for defining a company strategy in relation to your chosen organisation.

7. Create a simple chart of the recommended change and address the issues in each phase for your organisation.

Section 2:

In this section you will create two process diagrams.

How to use MS Word to create your process change diagram.

1. Prepare two (2) general process diagrams for the business process change you identified for Question 4 in Section 1. Create a diagram of the steps currently taken by the organisation for the process. Create a diagram of any adaptations to the process steps after the change process is approved.

2. Evaluate the importance (value) of the existing and future diagrams, and explain how they assist the organisation to determine the validity of the suggested change.