Scenario

Michael is an accomplished middle-level manager in your organization. He is very good within his functional area, but has been told that he will not be promoted further unless he learns how to manage people more effectively. When you speak with Michael's administrative assistant, he complains about Michael's constant sarcasm and insincerity. In speaking with Michael yourself, it seems as if he is not really listening to you as you seek to discuss this issue with him. His facial expressions and body language come across as quite negative.

Questions: 1. If you were seeking to coach Michael, where would you begin? What types of actions and activities would you engage in? 2. Are there any communication tools or exercises that you would recommend for Michael? 3. Does it matter whether you are coaching Michael as their immediate supervisor, or as an outsider?