Scenario:

An RN walks into a patient's room and encounters the patient with his arms crossed. The patient states in a loud voice, "How come I'm not being taken care of in this hospital?" The patient points to the covered tray on the table across the room and states," My lunch tray is sitting over there, and I can't reach it. My call light has been on for the last 30 minutes, and nobody has responded. My wife was right when she said the care here is deplorable!"

Initial Discussion Post:

Address the following:

• Describe which communication style the RN should use to benefit the patient in this scenario.
• Provide two conflict resolution strategies for the RN to use when responding to the patient.