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Sandeep and Antoine are very happy. They have just booked a weekend at a very grand hotel and are looking forward to spending the weekend there together. They arrive at the reception desk to check in and collect the keys to their room. So far so good and when they open the door to their room they just love it. Quickly they unpack and then change for dinner. Sandeep has some nice gold jewellery and Antoine a laptop which are placed in the safe in their room and locked. They also have some expensive clothes which they place in the closet. They leave for a nice meal. They find a nice restaurant and are enjoying a nice meal when disaster strikes as one of the waiting staff accidentally spills a glass of red wine over Sandeep’s expensive white dress. She is very upset but the owner just points to notices all over the restaurant which state that the management is not responsible for lost or stolen goods. On returning to their hotel, things do not get any better, much to their dismay they find that there has been a fire on their hotel floor and most of their clothes and personal belongings have been damaged. The hotel staff while a bit sympathetic point to a notice at the back of the reception desk in the left corner ,which states that the hotel accepts no responsibility for guests’ property that is damaged or lost. a. What is the name given to this kind of notice and what is the purpose of such a notice? b. In general how do the courts interpret such notices?

Operation Management, Management Studies

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