Roster staff -

PART A -

Assume that you own a restaurant and you manage a staff of five full-time employees of equal seniority and ability, and each is on the same hourly rate of pay. The names of your staff are Nicole, Prasad, Mike, Judy and George.

The following requests have been made to receive specific days off over the next roster period, all of which you hope to accommodate if possible.

Nicole: Requests all Saturdays off in February.

Prasad: Requests to be rostered off or on late shifts on Saturdays so he can watch his son play cricket.

Mike: Requests the 13th to 16th February off (4 days) to attend his sister's interstate wedding.

Judy: Cannot work Sundays on the 7th, 14th and 21' February as her husband is overseas on work and she has nobody to look after her young children.

George: Requests Saturday 6th and Sunday 7th off to attend a Greek cultural festival.

The enterprise requires two staff members for the early shift (0700 to 1530) and two staff members for the late shift (1500 to 2330) from Monday to Friday and only one staff member per shift on the weekends. A third staff member is required for a 'swing shift' (0900 to 1730) on Fridays as it is typically the busiest day of the week.

On the next page you will find the completed first week of a four-week roster. You are required to complete rostering activities.

The rostering guidelines are as follows:

• No early shift directly after a late shift except in response to a request for a particular day off.
• Avoid late finishes and early starts around a single day off.
• Staff are to have two consecutive days off each week unless there is a particular request for time off.
• Staff are not to work more than 10 days in a row.
• To be fair to all staff, try to roster each staff member on an equal number of early and late shifts throughout the course of the four-week roster.

To assist you with this task, follow these

(i) Use a pencil for this task, as you will need to continually adjust the roster until it all fits together, as per the guidelines.

(ii) Pencil in all staff requests first.

(iii) Commence with the first employee and looking at the first week of the roster, continue through to the next weeks paying attention to the times of their shifts and requested days or shifts off.

(iv) Continue in the same way with each of the other employees making sure that the enterprise requirements concerning the number of staff to be on duty at any one time are followed.

(v) Remember that staff requests are just that, requests. The staff are employed on the condition that they will be rostered according to the needs of the enterprise. However, accommodating as many requests as possible will assist in keeping a harmonious workplace.

Four week roster -

Key E = Early (0700-1530)

       L = Late (1500-2300)

       S = Swing Shift (0900-1730)

       RDO = Rostered Day Off

Week One:

Week Two:

Week Three:

Week Four:

PART B -

For this assessment activity, you are required to organise with the manager and the person responsible for drawing up the rosters at your workplace. You are required to work with them to plan and draw up a roster for an entire roster cycle (weekly, fortnightly or monthly).

Evidence Required:

• Copy of multiple rosters to meet diverse operational requirements
• Roster must include sufficient staff to ensure the delivery of high quality customer service within wage budget constraints

PART C -

Conduct a presentation on the roster you have completed at your workplace in Part B Your presentation must include the following:

1. Explain how you develop the staff roster

2. How the roster is presented and communicated to the staff?

3. How to maintain rostering records?

4. Describe how to evaluate rosters?

Evidence Requirement -

• You must include written information covering all the above points.
• You may develop PowerPoint slides including all the above information and submit to your trainer.