(Answered) Roshanda the supervisor of a call center while reviewing

Management Studies

Roshanda, the supervisor of a call center, while reviewing her tapes of the call-monitoring system for the day, runs across a tape of Ken, an older married man with six children, having "phone-sex" with Barbie, a newly hired, cute, 17 year old, who likes to wear tight, figure-revealing clothes. Roshanda should first do the following:

a. Reprimand Barbie for enticing Ken with her hot body and revealing clothes

b. Reprimand Ken for being such a creepy, old man

c. Transcribe the conversation and reprimand Ken and Barbie, each for their participation in the unseemly conversation.

d. Preserve the recording and immediately report the incident to HR so they can report Ken and the conversation to law enforcement.

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Business Management, Management Studies

Category:- Business Management
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