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Ron;s Electronic Corp retains a service crew to rpair machine breakdowns that can occur on average; (Poisson) = 3 per 8 hour workday (Aprox. Poisson in nature.).The crew can service an average of (mu) = 8 machines per workday, with a repair time distribution that resembles the exponential distribution.

a. What is the untilization rate of this service system?

b. What is the average downtime for a broken machine?

c. How many machines are waiting for service at any given time?

Operation Management, Management Studies

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