Review the scenario and determine the best approaches to handling. Respond to all of the following prompts:

Lisa Daily is a patient of your medical practice. She has just failed to show for her fourth follow-up appointment in a row even though you confirmed it with her yesterday. You call her house but only reach her voice mail.

1. What type of message (if any), should be left for Lisa?

2. What should the assistant say to Lisa if she calls for another appointment?

3. Should the provider be informed and if so, what should be said?

4. What types of methods can be used to reminder patients to make or keep appointments?

5. How would this situation be documented both manually and electronically?

6. Discuss with your instructor and fellow classmates the various reasons patients fail to show up for or cancel multiple appointments.