Review the Case Study: Implementing Culture Change in Food Service, located on page 479 of your text. Next, examine the main structural and process changes that will be required to design and implement family-style dining at this facility.
Suggest a plan of action to address Ms. Laird's concerns from the Planning Committee meeting regarding noise, security, and other potential disruptions expected during the construction of the new kitchens and dining areas. Provide a rationale for your response.