Review Case Study 5-2, Today s Workforce, in the Managing Health Services Organizations and Health Systems textbook and answer the listed questions. Questions in all case studies may have been modified from those found in the text; read carefully. Please preface each section of your response with the question number.

1. What are the implications of multiple generations for managing HSOs/HSs?

2. Which functions of management (planning, organizing, staffing, influencing, controlling) are most affected by multiple generations in the workforce?

3. What effect does the presence of four generations in the workforce have on the culture of an HSO ? What initiatives have you experienced that have resulted in a positive organizational culture while respecting a diversity of generations in the work force?