Resilience, one of the most important characteristics to have to be successful in process improvement, is defined as:

a. The ability to remain tenacious and persistent when pursuing goals, in spite of obstacles and setbacks.

b. The ability to make sensible decisions based on an accurate understanding of the current environment.

c. The ability to shift focus and resources on demand in response to unanticipated market changes and competitive pressures.

d. The ability and willingness to be unbiased and objective when making business decisions that require the scrutiny of several choices.

e. The ability to take immediate action regarding a challenge, obstacle, or opportunity while thinking ahead to address future challenges and opportunities.