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Research the Internet for knowledge management software and in short describe the functions of such software. Determine at least two organizations which have a public customer service web site (for instance, Microsoft's web site gives information assiciated to operating system updates).

Consider the following:

· Distinguish and estimate two web sites.
· Is information easy to find? How is it easy or difficult?
· Do sites seem friendly? What makes them friendly or unfriendly?
· Is information easy to understand once it is discovered?

Business Management, Management Studies

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