Research the ACSI therefore that you become expert on its advantages as well as so that you gain a complete understanding of the model on which it is based. The starting point for your investigation must be the ACSI website. After completing an examination of ACSI, research the topics listed below. This phase of your research need not be as comprehensive as your ACSI research, though, it is significant that you gain an understanding of how the topics listed differ from the ACSI tool. Here are the topics for your investigation: JD Power, ISO 9000, The Baldrige Award, and Total Quality Management (TQM)