(Answered) Required text book c langley c john langley robert a

Management Studies

REQUIRED TEXT BOOK : C. Langley; C. John Langley; Robert A. Novack; Brian Gibson; John J. Coyle (2016) Supply Chain Management (12th Edition). Publisher: Cengage South-Western

Chapter 8 Order Management and Customer Service

After reading and reviewing this week's text. Reflect and discuss the following questions:

Explain how order management and customer service are related.

Describe the two approaches to order management. How are they different? How are they related.

What is the role of activity-based costing in customer relationship management? In customer segmentation?

Compare and contrast the concepts of order-to-cash cycle time and order cycle time.

Need APA format Document with more than 500 words.

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