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Reflect on the difference between assertive and aggressive service. What are differences? Is there a time when one should be used over the other? If so, explain please. Also, if an aggressive service tactic is used and it damages a relationship how might a company consider salvaging the relationship? What implications could it have not to save it? You may want to include things such as feedback, messages, rapport, communication, etc in your discussion.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M91752474

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