Read the the folowing article:

Value creation through lean management: a case study of healthcare service operations

For the following authors:

And answer the following questions:

Q1: Explain the basic goals of a lean initiative

Q2: List the seven wastes categories in any system according to Womack and Jones (1996)

Q3: The steps involved in this experimental case study which were adopted to analyse the current system. A redesign of the process was simulated for better outcomes. This can be grouped into eight distinct steps involved in this case study at TMC. List these eight steps.

Q4: Explain two conclusions of the study.

Article - Value creation through lean management: a case study of healthcare service operations