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For fifteen years I spent almost half of every business day holding conferences, discussing problems. Should we do this or that-or nothing at all? We would get tense; twist in our chairs; walk the floor; argue and go around in circles. When night came, I would be utterly exhausted.

I fully expected to go on doing this sort of thing for the rest of my life. I had been doing it for fifteen years, and it never occurred to me that there was a better way of doing it. If anyone had told me that I could eliminate three-fourths of the all the time I spent in those worried conferences, and three-fourths of my nervous strain - I would have thought he was a wild-eyed, slap-happy, armchair optimist. Yet

I devised a plan that did just that. I have been using this plan for eight years. It has performed wonders for my efficiency, my health, and my happiness. It sounds like magic - but like all magic tricks, it is extremely simple when you see how it is done.

Here is the secret: First, I immediately stopped the procedure I had been using in my conferences for fifteen years - a procedure that began with my troubled associates reciting all of the details of what had gone wrong, and ending up by asking: ‘What shall we do?' Second,

I made a new rule - a rule that everyone who wishes to present a problem to me must first prepare and submit a memorandum answering these four questions:

1. What is the problem?

2. What is the cause of the problem?

What are all possible solutions of the problem?

Must be 1000 words .

Operation Management, Management Studies

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