Read the "Making Air Travel Safer Through Crew Resource Management" (http://www.apa.org/action/resources/research-in-action/crew.aspx) customer relationship management (CRM) article on the American Psychological Association website, which you will use for assignments throughout this course.

Select one job analysis method and information from O*NET OnLine (https://www.onetonline.org/) website to conduct a job analysis for the position of commercial airline pilot.

Write a 1,050- to 1,400-word paper that addresses the following:

• Justify your use of this method by comparing it to at least one other job analysis method.
• Evaluate various psychological tests and other methods that would be important to consider when hiring commercial pilots.
• What legal and ethical concerns should organization consider when hiring these pilots?
• Differentiate between various performance methods that would be most suitable for this particular job.