(Answered) Read the empowerment in hospitality organizations customer

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Read the "Empowerment in Hospitality Organizations: Customer Orientation and Organizational Support" article located in the Electronic Reserve Readings. (http://www.apollolibrary.com/Library/err/NewElectronicReserveReadings.aspx)

Write a 500- to 700-word synopsis of Ro and Chen's study of empowerment in hospitality organizations. Include the following:

• Objective of the study

• Results

• Implications for business

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