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Management Studies

Read the articles “Managing Quality in Staff Areas - Part 1 & 2” by Kennedy and Young. How could you apply the TQM techniques in a service environment, like for example your current job? Explain with an example. 5. Read the article “Why supervisors resist employee involvement” by J.A. Klein. In your opinion, Why do you think American managers are not as successful motivating and involving employees as the Japanese managers are?

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M91872218

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