RASCI Model In any process, it is important to have a clear definition of who is responsible for the activity and to whom they are accountable, in addition to identifying those that may be in support positions.
Following the RASCI model described on p. 362, create a table similar to 18.2 that defines these roles for your selected process.
Begin by describing at least 4 steps in your selected process. Be specific about who does what in each step. Then fill out the table to denote the roles. In addition to including the table, describe each role briefly.
Identify three performance management metrics you will use to promote effective behavior from those involved in your selected process.
Explain: 1. How the metric will be assessed,
2. What the expected targets would be.
3. How the metrics fit the process objectives.
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Step
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Tasks
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Order Clerk
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Inventory Clerk
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Warehouse Manager
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Category Manager
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Category Assistant
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Shipping Clerk
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Boat Part orders
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Process Order
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R,A
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S,C
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|
|
|
|
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Inventory Control
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Keeping Parts in stock
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|
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R, A
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C,I
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S
|
|
|
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Finding special ordered parts
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Contacting suppliers
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|
|
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A,S,I
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R
|
|
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Shipping to customer
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Packaging and shipping parts
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|
|
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C,I
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S
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R,A
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