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Part 1:

Rachel loves to bake cookies; however she has an old oven which has trouble maintaining the constant temperature. if the acceptable temperature range for making the cookies is 350 plus or minus 5 degrees, what is the acceptable standard deviation in temperature of her oven in order o accomplish the Six Sigma level of quality?

Part 2:

Illustrate out the pros and cons of the major technologies employed in:

a. The knowledge creation and capture phase.

b. The knowledge sharing and dissemination phase.

c. The knowledge acquisition and application phase.

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