Question

When discussing communication, Auditor General Randall L. Exley explains that how a person communicates (i.e., what channels he or she uses) is just as important as the message. He also feels that receiving feedback is often more important than sending a message. Knowing your receivers and establishing a relationship with them is vital (Skidmore-Williams, 2013).

What do you think about Exley's ideas about communication? Do you agree that it is more about listening than talking? Is audience analysis as important of a concept as he believes it to be? Explain. Should be 200 words

Essay

For this assignment, compare and contrast two communication techniques that can be used to improve employee trust and engagement. Feel free to use the channels or techniques discussed in "Communication Provides Foundation for Being a Best Place to Work" by Kathleen Skidmore-Williams or feel free to research your own. Your assignment should include the components below.

• Explain why communication is essential in an organization.

• Explain the ways that effective communication improves employee trust and engagement. Focus on comparing/contrasting two types of channels or techniques (e.g., on site meetings, employee surveys, workshops).

• Explain the types of situations where each channel or technique would be most effective. Provide examples and facts for your audience. Avoid simply offering an opinion; rely on valid, academic research. APA form at should be used.

The assignment should be a minimum of three pages in length. Content, organization, and grammar/mechanics will be evaluated.