Questions:

1. Summarize the "human factors" aspects of your expected (or preliminary poster of) smart service system design semester project. Include at least three. Briefly define these in context of capabilities and limitations of people, as well as intended service and benefit to be provided. b. Briefly explain "heuristic evaluation" and consider how this could be used to gain insight into (analyze) a computer-based prototype.

2. Explain "hierarchical task analysis" and describe how you could incorporate this into the analysis of a project-related prototype. b. Briefly explain how you would interpret and integrate results from the analysis of a prototype into design or re-design of an existing one.

3. Explain "cognitive work analysis" and describe how you could incorporate this into the analysis of project prototype. b. Show how you would interpret the results of the analysis. Briefly explain your ‘task scenario' to give additional insight or illustration.

4. Explain a person's "situation awareness" in the context of your smart service system design. b. Describe how you could incorporate this into the analysis of project prototype. Briefly explain how you would interpret the results of the analysis.

5. Briefly explain a GOMS Model (Goals, Operators, Methods and Selection Rules). b. Then consider a well known case: "Project Ernestine". Consider the results of that project analysis. Tell whether the new system was adopted and briefly explain why. (hint: originally reported by Wayne Gray; c. Was Wayne Gray the originator or the GOMS model? If not, who is credited with developing the GOMS method?