Questions:

1) What did Pat Cardullo and Jamie Turner each initially bring to the situation at MLI that would seem to ensure success? Failure?

2) How might Turner have reduced his problems with his colleagues at MLI?

3) If you had been in Jamie Turner's position, what might you have done differently at each of the following choice points?

With regard to Cardullo's requiring Ernie Dennis to change the inventory system?

When Cardullo demanded to be at your staff meeting to see for himself how you handled the problem of leaking sensitive information?

When, after your opening remarks, Cardullo abruptly left the room, slammed the door, and did not return?