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Write a two-page paper, typed and double-spaced, in which you identify a company you believe has a strong service oriented approach that has resulted in a competitive advantage. Include the following elements:

How would you describe the service approach?

What components differentiate the company's service from others in the same industry?

What actions or policies are you aware that support the company does the "right" thing for customers?

How have the organization and customers benefited from the service approach you described?

Include a minimum of two sources

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M93116869

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