Questions are Based om Hospitality/ hotel technology Operations: Answers has to be eassy based. with 1-2 citation where ever possible.

1. What criteria do hotel managers use to evaluate hospitality technology?

2. Explain how hotel managers use Property Management Systems and additional software interfaces to (a) run the hotel, and (b) what information they can gather from these systems to improve hotel efficiency and profitability.

3. Based on your research, how do hotels use cloud based software and storage? Cite one source using correct APA Format.

4. Charlie’s hotel is having a problem in late October due to low demand. Based on your reading, what should he do to improve occupancy and revenue? Use the Property Management System, Central Reservation System, and Global Distribution System to frame your answer.

5. The hotel’s property management systems of today create a database of guest information. Please provide 3 different data items collected and stored in the PMS database, and describe how operations or sales/marketing can use this information.

6. Based on your readings and work with the InnRoad Simulation, what are key reports for the housekeeping and maintenance departments?

7. how does an electronic hotel key system work, and what benefits and challenges do those systems provide/cause for operators/managers?

8. At the end of the InnRoad simulation we looked at several ratios: Occupancy Percentage, Average Daily Rate (ADR), and Revenue Per Available Room (RevPar) on the simulation’s Daily Flash Report. Please identify where that information came from in the PMS. Please include the formulas when answering the question.

Occupancy Percentage:

Average Daily Rate (ADR):

Revenue Per Available Room (RevPar):

9. Menu item, labor master, and inventory are the three major files that can be stored and maintained by Point-of-Sale system software? Describe the components of each file.

10. Describe the Payment Card Institute Data Security Standards. How are these standards applied to hospitality businesses that use Point-of-Sale Technology?