Question

Outline your communication approach for four of the following scenarios using the following headings. Your answers can be in point form.

- Process - consider planning, the steps you will take before, during and after the communication event

- Strategy - what practices will you need to employ to ensure that communication is effective

- Methodology - describe the communication channels and practices you will use

- Recipient characteristics - consider communication barriers which may result from this.

- Timing.

Scenario 1

You have been asked to present an information session on wills and estate planning to a group of Aboriginal people.

Scenario 2

Devise a communications program which announces a reduction in staff when the company has just announced record profitability.

Scenario 3

How would you use active listening in a job interview to ‘interview' the interviewer?

Scenario 4

You feel you are not getting the best outcomes working with a domineering boss. How would you use assertive behaviour to improve the situation?

Scenario 5

You are part of the selection committee appointing a new PR agency for your company. What would your agenda be for the interviews?

Scenario 6

You are the chair of a local community service group. How would you encourage attendance, participation and commitment from members?

Scenario 7

You have been asked to assemble and chair a work group to explore ways to lower employee turnover, especially for employees who leave within the first 12 months.