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Interpersonal Relations

Case 8.1 - What to do with Shabana?

Case Questions

1. What should Shabana do to improve her ability to be understood by more customers?

2. Is the problem of language comprehension in this case really a problem of customers not being too sharp mentally?

3. What actions do you recommend that Trevor take to help Shabana improve her ability to help Shabana improve her ability to be understood by her customers? Or Should he just fire her?

4. To what extent do you think Trevor is practicing job discrimination by even hinting that he might fire Shabana if she is not better understand by a wider variety of customers.

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