Question
Faxco Incorporated is a corporate with 500 employees. The CEO of the corporation has recently learned based on employee surveys that the employees are not very happy with the company. In reality the CEO is starting to believe that this may be the reason why Faxco is experiencing slower sales and a recent budget crisis which threatens to shut down the company in 3 years if it is not fixed
You are a consultant and the CEO has questioned you to visit the company for a week and analyze what might be going wrong. Here are your notes from the week-
(1) Attended Manager 1's staff meeting. He has 200 employees working under him. Manager 1 talked about the recent budget problems that Faxco is having. He said, it is not like we did not know this was coming. The company makes a cheap product compared to our competitors and half the time, I ruminate the manufacturing department is cutting corners. Overheard Manager 1 tell an employee I do not blame anyone if they are looking for work elsewhere
(2) Overheard three employees chatting after Manager 1's staff meeting. Employees are distressed about the idea that the manufacturing department might be cutting corners and creating junky products. The corporation advertises its products as having the finest quality and durability
(3) Attended Manager 2's staff meeting. He runs the Tech Department and has 20 employees. He was very distressed with the Marketing Department. He stated, somebody over in Marketing reported to the CEO that a computer technician from this department was rude to them. I did not even enquire who it was that was supposedly being rude. I discern we're all techies in this department together and we don't behave that way. He likewise read an email from a customer who said that someone from the tech department was rude. His response was, all these customers do is complain. It's us against them apparently, consequently we have to watch out. In light of what you learned about Diversity, Job Satisfaction and Attitudes, delight write up a neatly organized analysis for the CEO