(Answered) Question watch the video unhappy customers and answer the

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Question: Watch the video, Unhappy Customers, and answer the following questions:

• What is the most important element of this case study? Why? Did United Airlines do anything wrong?

• Was the customers reaction justified? Provide a rationale for your answer.

• If you were in charge of customer service at United Airlines, how would you have handled the situation? Provide a rationale for your answer.

Respond to Peer(s): • Read and respond to at least one of your classmates posts.

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