Question: Sidney Park Health System is experiencing a shortage of coders. Over the past five years, there has been a 30% vacancy rate for coders throughout the main hospital and satellite clinics within the healthcare system. The backlog and vacant positions has created an issue related to unbilled revenue, overworked coders and extended work hours and schedules. It is estimated that there is an annual loss of $12 million. It has also been communicated that many of the qualified coders that were offered a position declined because they are interested in working from home. To address the problem, the health information management department is proposing that there be an implementation of a home-based coding system. This concept is feasible, given that Sidney Park Health System utilizes an electronic health record and all patient information is available electronically. You have been assigned as the project manager to oversee the feasibility and implementation of this project.

Closing the project often involves an assessment of the organization's readiness for change. In a 2-page summary, discuss why Sidney Park Health System may resist change in implementing a new coding system. In your summary, address the types of behaviors that demonstrate readiness for change and resistance to change, in addition to the concept of the change management cycle. Incorporate specific examples from your project.

A 2-page summary discusses factors that may contribute to Sidney Park Health System resistance to change in implementing a new coding system.

The summary also addresses the types of behaviors that demonstrate readiness for change and resistance to change, and the concept of the change management cycle.

Specific examples are incorporated.