Question: Part I - Background and Settings (in about ½ a page):

• The Organization - Without revealing proprietary information, describe the organization of your choice (It should be one that you are familiar with, so preferably it would be easier, if it would be your own).

• The Conflict - Describe the workplace conflict issue you have chosen to write about.

• What is the underlying problem or difference?

• Who are the parties or sides in this conflict?

• The "Neutral""

• Who was the "Neutral"?

• How was he chosen?

Part II - How was it Mediated or Arbitrated? (in about 1 full page):

• Describe "your chosen" side's decisions and/or behaviors and/or actions to the following:

• Why was a third-party neutral required?

• How did the Neutral facilitate the discussions?

• Was the outcome acceptable by both sides?

Part III - What Would You Have Done? (in about 1 full page):

• Assuming you were the Neutral in this conflict:

• What would you have done in this case?

Use 2-3 references to complete.