Question. Demonstrate the use of analytical tools to monitor the progress and the effect of change
- Experiencing change - how volume, momentum and complexity play a part
- Changing behaviours, how we react and recover from change
- Resilience and competencies - people's change-ability and change capacity
- How coaching can increase competence
Question. Assess monitoring and measurement techniques to change within an organisation
- Leadership and management function, looking at a suitable approach and the dynamics of change
- Six leadership practices
- Leadership practices and change requirements, including change equation
Question. Analyse strategies to minimise adverse effects of change
- Causes of change resistance - common barriers with examples
- How to deal with emergent resistance using transformation curve (positive)
- Handling resistance associated with negative perceptions using the transformation curve (negative)
Question. Identify the processes to review the impact of the change
- Achieving what was planned - how to judge a change project
- Strategic vs operational evaluation - why you must do both
- Success criteria (both hard and soft) and drawing up a change initiative spec
- Applying measures to rate success - outcome and process valuations
Question. Analyse the results of the impact review
- Approaches to gather valid and reliable data
- A review of data-gathering methods
Question: Present the findings of the change analysis
- Agreeing on the evaluation taking into account social and political dimensions
- Learning from experience - three stages and double loop learning
- Assessing the evaluation